Privacy Policy

2. Information We Collect

We collect only the information needed to operate the platform, provide healthcare-related services, secure user accounts, and support users.

2.1 Personal Information

• Full name
• Phone number
• Email address
• Date of birth, if required for the service
• Gender, if provided or required for healthcare context
• Account profile details provided by the user

2.2 Account and Usage Information

• Login and authentication activity
• Device type, operating system, browser, and IP address
• App usage, interaction logs, and technical diagnostics
• Communication preferences and notification settings

2.3 Healthcare and Appointment Information

• Appointment details and consultation type
• Specialty, provider, and scheduling information
• Consultation notes, attachments, or care-related information where enabled
• Medical information voluntarily provided by users as part of the consultation journey

2.4 Payment Information

• Payment status
• Transaction reference numbers
• Invoice or booking payment history where applicable

3. How We Use Your Information

We use collected information to provide, maintain, secure, and improve KMT Care services.

• Create, verify, and manage user accounts
• Enable doctor discovery, appointment booking, and scheduling
• Facilitate communication between patients, doctors, and platform support teams
• Provide online consultation access where enabled
• Process and track payments where applicable
• Send appointment reminders, notifications, and service updates
• Improve platform performance, reliability, and user experience
• Prevent fraud, misuse, unauthorized access, and security incidents
• Comply with legal, regulatory, and operational obligations

4. Data Sharing

We do not sell personal data. Information may be shared only when needed to provide the service or when legally required.

• With healthcare providers to support appointments and consultations
• With payment providers to process transactions where applicable
• With SMS, notification, video consultation, hosting, analytics, and infrastructure providers
• With support or operations teams when needed to resolve user issues
• With legal or regulatory authorities when required by applicable law

Third-party providers are expected to process information securely and only for the purposes required to provide their services.

5. Data Protection and Security

We apply appropriate technical and organizational measures to protect user information.

• HTTPS encryption for data transmitted through the website and platform
• Secure authentication and account access controls
• Role-based access for patients, doctors, and administrators
• Monitoring, logging, and operational security controls
• Restricted access to sensitive information based on business and healthcare needs

6. Data Retention

We retain information only for as long as necessary to provide services and meet legal, regulatory, operational, and dispute-resolution requirements.

• Account data may be retained while the account remains active.
• Appointment and consultation data may be retained as required for healthcare, legal, or operational purposes.
• Technical logs may be retained for security, troubleshooting, and audit purposes.
• Deletion requests may be subject to applicable legal or regulatory retention requirements.

7. Your Rights

Depending on applicable laws and regulations, users may have rights related to their personal information.

• Request access to personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal and healthcare retention requirements
• Object to or restrict certain processing activities where applicable
• Contact us regarding privacy concerns or data-related requests

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, analyze usage, and enhance user experience.

• Essential cookies may be used to operate the website.
• Analytics or performance cookies may be used to understand website usage.
• Users can control cookie settings through their browser.

9. Third-Party Services

KMT Care may integrate with third-party services required to operate platform features.

• Payment gateways
• Video consultation providers
• SMS and notification providers
• Cloud hosting and infrastructure providers
• Analytics, monitoring, and security tools

These third-party services may process information according to their own privacy policies and contractual obligations.

10. Children's Privacy

KMT Care is not intended for use by children without appropriate parent or guardian involvement. If services are provided for minors, the account holder, parent, guardian, or responsible adult may be required to provide consent and manage related information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or operational practices. Updates will be posted on this page with a revised “Last Updated” date.

13. Medical Disclaimer

KMT Care provides digital tools for healthcare communication, online consultations, and appointment management. It is not intended for emergency medical situations. In case of emergency, users should contact local emergency services immediately.

This Privacy Policy is intended as a practical policy for KMT Care’s current development and launch preparation stage. It may be reviewed and updated as the platform, legal requirements, and operational model evolve.